¶ Desktop — Domain Overview
Domain Owner: Desktop & End User Computing Engineering
Standards Body: Microsoft / Citrix / CIS Benchmarks
¶ What This Domain Covers
The Desktop domain covers the full end-user computing (EUC) estate: physical endpoints, virtual desktops (VDI), operating system build standards, application delivery, mobile device management, and the tooling that keeps the fleet secure, compliant, and up to date.
| Device Type |
Count (approx.) |
Platform |
Management |
| Corporate Laptops |
3,800 |
Windows 11 |
Intune (MDM) |
| Corporate Desktops |
620 |
Windows 11 |
Intune (MDM) |
| MacBooks (approved BYOD/Dev) |
180 |
macOS 14 |
Intune (MDM) |
| Virtual Desktops (non-persistent) |
1,200 seats |
Citrix DaaS |
Citrix + Intune |
| iOS / iPadOS |
450 |
iOS 17 |
Intune (MDM) |
| Android (corporate) |
120 |
Android 14 |
Intune (Android Enterprise) |
- Cloud-first management — all devices managed via Intune; no on-premises SCCM for new enrolments.
- Zero-touch provisioning — Windows Autopilot for physical devices; MCS provisioning for VDI.
- Security baseline enforced — CIS Level 1 applied on all corporate Windows devices, enforced via Intune compliance policy.
- Separation of personal and corporate — corporate data never rests on an unmanaged or BYOD device without containerisation.
| Tier |
Description |
Team |
Contact |
| 1 |
Helpdesk — password, basic issues |
Service Desk |
#it-helpdesk |
| 2 |
Desktop Eng — build, deployment, app issues |
Desktop Engineering |
#team-desktop-eng |
| 3 |
Architecture — design, policy, platform issues |
EUC Architect |
#arch-desktop |
| Initiative |
Status |
Target |
| Windows 11 migration (from W10) |
🟡 65% complete |
Q2 2026 |
| Autopilot Zero-touch rollout |
🟡 In progress |
Q2 2026 |
| Citrix DaaS cloud migration |
🟢 Complete |
— |
| macOS Intune MDM full compliance |
🟡 In progress |
Q3 2026 |
| BYOD MAM-only policy (O365 apps) |
🟢 Live |
— |
¶ Related Domains
- Network — SSID access, 802.1X for devices
- Cyber Security — endpoint security, EDR, compliance
- Compute — Citrix session host compute, VDI infrastructure